Fewer “did you get my payment?” calls.
Every tenant gets their own login to see their lease and payments, report repairs with photos and message you. It runs in any phone browser, so there's nothing to install and nothing to explain.
How it works
Invite once. Fewer calls after that.
Tenants log in at the tenant portal, separate from your team's workspace.
- 01
You invite the tenant
They get an email invitation and set their own password.
- 02
They log in from any browser
Phone or computer. There's nothing to install.
- 03
They see their tenancy
Lease details, payment history and their balance.
- 04
They report repairs and message you
With photos, and they can follow each request's status.
What tenants get
Their tenancy, on their phone.
The questions they'd otherwise call you about, answered before they pick up the phone.
To be clear: online rent payment inside the portal isn't available yet. Tenants pay as they do today, and you record it.
- Lease details
- Rent, due day, lease dates and deposit, always the current version.
- Payment history
- Every payment you've recorded for them, with method and date, as soon as you record it.
- Repairs with photos
- Report a problem, attach photos, and follow it to done. Withdraw it, or reopen it if it comes back.
- Messages
- Message the management team in a thread, instead of scattered texts.
- Announcements
- Water cuts, gate codes, inspection days: everything you send to the building, in one place.
- Their own login
- Invitation by email, their own password, and a reset link if they forget it.
FAQ
Tenant portal questions.
Not answered here? Email hello@prophaven.co.zw. It goes to the team that builds PropHaven.
Do my tenants need to install anything?
No. You invite them, they set a password, and the portal works in any phone or computer browser.
Can tenants pay rent through the portal?
Not yet. Tenants pay the way they do now (EcoCash, bank transfer or cash). When you record the payment, it shows in their payment history straight away.
Is the tenant portal included in every plan?
Yes. The tenant portal is part of every PropHaven plan.
What can tenants see?
Only their own tenancy: their lease, their payments, the maintenance requests you've made visible to them, and the announcements you send them. Nothing about other tenants.
Keep reading
More of PropHaven.
- Rent collection Invoices on schedule, reminders, arrears and every EcoCash, bank and cash payment recorded.
- Late fees Flat, percentage or daily late fees, applied automatically after your grace period.
- Maintenance Requests with photos, work orders, vendors and a full status history.
- Late fee calculator Work out a late fee for any rent amount, grace period and fee type.
- CSV import templates The exact files PropHaven imports tenants, leases and owners from.